Frequent questions

You've got questions, we've got answers.



For more in-depth technical FAQs pleas check out our knowledge base:



How do I get started?

1) Sign up for Ottomatik.
2) Choose our 1-click file hosting or bring your own
3) Install the Ottomatik SSH key on your server.
4) Configure and schedule a backup.

How does it work?

You configure the parameters of your backup and the schedule, then Ottomatik will conduct the backup and upload the resulting file to your Cloud Storage provider (i.e. Amazon S3). When executing the backup, our servers send yours the commands to run in real time.

What is a "Backup Job"?

A "Backup Job" is the backup process that you configure and set on a schedule. A single Backup Job could have an infinite number of occurrences (times it has been run).

What is a "retained backup" or "backup retention"?

When defining a Backup Job that produces a resulting backup file, you can define how many copies of that file you want to keep available on your Cloud Storage provider. This is the number of retained backups. Our Starter subscription level allows for 3 retained backups per Backup Job, with up to 10 Backup Jobs. The Regular and Plus subscription levels have unlimited retained backups.

What gets installed on my server?

Our command execution system is built on top of the industry standard OpenSSH. Backups are executed as a series of bash shell commands over the SSH connection. Python >= 2.6.5, Python PIP >= 8.1.2 and PIP packages awscli, certifi, and colorama will be installed if not already present at a sufficient version.

Is there an on-premise option?

Not in the traditional version of self-hosted on your hardware, on your network etc., however there are steps that can be taken to provide a dedicated instance of the software for your business. If you are interested in a dedicated instance installation of Ottomatik, please contact support@ottomatik.io with the details of your needs. Based on this information, we can evaluate whether this type of deployment is a good fit and provide a customized quote for your business.

What Operating Systems are supported?

Virtually any operating system that can install python, pip and execute bash commands, but to name a few specifics:

  • Amazon Linux 2012.09
  • CentOS 5/6/7
  • Debian 6/7/8
  • Fedora 17/18/20/21/22
  • Linux Mint 13/14
  • Oracle Linux 5/5
  • Red Hat 5/6
  • Red Hat Enterprise 5/6
  • Scientific Linux 5/6
  • Ubuntu 10/11/12/13/14/15/16


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